FREE SHIPPING TO THE UNITED STATES
Frequently Asked Questions

General Questions

 
Shipping Information

 
Installation

 
Payment & Ordering

 
Returns

 
Lifetime Replacement

 



GENERAL QUESTIONS

Q: What is TechSkin?

A: TechSkin is the next generation of clear protectors for your devices. It is the toughest scratch protection film in the world made of the same material used to protect luxury cars, military aircrafts and NASA space shuttles. TechSkin has the ability to resist some of the highest level of abrasion. Durability combined with "self healing" technology makes TechSkin truly scratch-proof.

The patented extra layer of acrylic adhesive separates TechSkin from the rest as it provides additional protection against lubricants, oils, corrosion, and UV rays. TechSkin is designed to provide lifetime protection, and will stay on for as long as you need the protection. If ever TechSkin needs to be removed from your device, peeling it off is easy and does not leave a sticky residue on your device. The quality of TechSkin is unmatched in the industry. With our Lifetime Replacement Guarantee, TechSkin is the clear choice for gadget and device protection!

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Q: Who is Skinomi?

A: Skinomi is the company that produces TechSkin. For more information about us, please click here.

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Q: How durable is TechSkin?


A: TechSkin is made of the same material used to protect luxury cars, military aircrafts and NASA space shuttles. It's ability to resist scratches and abrasions is unmatched in the industry. Click here to watch our strength test video.

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Q: How difficult is it to install TechSkin?

A: Like any other film protector, TechSkin may require steady hands and a little bit of patience to get it perfectly installed. However, unlike many other film protectors, the advantage of using TechSkin is that it gives you ample time to remove, wash, and reapply the film if you don't get it right the first time during installation. Carefully following the step-by-step instructions included in each package is the key to installing TechSkin on your device correctly.

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Q: Do I really need to have my device turned off for 24 hours after installation?

A: Yes. This time allows TechSkin to "set up" on your device properly. Also, this waiting period allows any moisture from the TechSkin installation process to completely dry. We highly recommend turning off your device for this amount of time to avoid the risk of causing damage.

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Q: Is TechSkin removable after being installed?

A: Yes. Removing TechSkin from your device is easy. Just start from one corner and slowly peel back like a sticker.

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Q: Does TechSkin leave residue after being removed?

A: No. The adhesive on TechSkin's patented film material leaves no residue after being removed. Your device will be non-sticky and as clean as before TechSkin was installed.

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Q: Does TechSkin protect against damage caused by high impact?

A: TechSkin is designed to protect against scratches and abrasions from typical wear-and-tear. It is not designed to protect against damage caused by unusual impacts and blows such as dropping the device on concrete, throwing it against the wall, or smashing it with a hammer. Our job is to provide protection for people who care about their devices.

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Q: Can I use my TechSkin with a case?

A: TechSkin is a thin film about .08 millimeters thick that goes on your device as if it's not even there. Your device can still fit most traditional cases after TechSkin is installed. However, please keep in mind that manufacturers make cases with varying sizes and configurations. We can't rule out the possibility that there may be some cases that won't fit your device with TechSkin installed. Please check with your case manufacturer first before installing TechSkin.

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Q: Do you sell uncut TechSkin film material?

A: No. TechSkin only comes cut specifically for the devices it's designed for.

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Q: Does TechSkin obstruct the sensitivity of touch screens?

A: On top of providing maximum scratch protection, TechSkin will not obstruct or alter the sensitivity of touch screens. TechSkin is visibly clear and does not distort the images on your screen and can also help reduce the appearance of fingerprints on your devices.

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Q: What if my gadget or device is not listed in your site?

A:
We strive to design TechSkin for the latest and most popular devices out there. If you do not find your device in our website, please contact us or sign-up for our newsletter for product updates.

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Q: What is the difference between regular screen protectors and TechSkin's?

A: Some companies may try to sell you screen protectors that come in multiple packs of 5, 10, 15, 100...or whatever. This just says a lot about their protectors - it's disposable. With these protectors, you only have one shot for installation, and if you mess up, the screen protector is ruined. Most of these protectors are made from weak plastic that doesn't really offer real protection. They scratch and the marks visibly stay on there, leaving your screen looking like it has scratches on it even with their protector on. Some crack, produce air-bubbles, or change clarity over time. Some are even made of brittle plastic with sharp corners that can scratch your screen!

TechSkin is the next generation of film protectors - made from the same material used to cover helicopter blades and NASA space shuttles. TechSkin offers true scratch protection. Just try scratching it with your keys. TechSkin's "self-healing" technology prevents scratch marks from staying on the film's surface, keeping it looking glossy and new. Now that's real scratch protection!

Got some lint caught underneath or improperly aligned the screen protector during installation? While other screen protectors become ruined because of this, TechSkin is removable, washable, and re-applicable during installation. TechSkin provides maximum scratch protection like no other. Do not confuse TechSkin with other screen protectors or knock-offs. There is only one TechSkin!

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SHIPPING INFORMATION

Q: How much is shipping?

A: Shipping is FREE for all orders within the USA. Orders that receive FREE shipping are sent out via USPS First Class or UPS Ground, depending on the size of the order. Countries outside of the USA are subject to shipping charges. Please see our Shipping page for more information.

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Q: When will my order ship?

A: Most orders are shipped within the same or next day the order is received. Upon receiving your order, our staff will verify, locate, pack, double-check for accuracy, and ship out your package. We are proud to have one of the most efficient order processing systems in e-commerce. We strive to ship your order as quickly and accurately as possible.

Delays may occur if we cannot verify an address or have issues with processing a payment. In order to avoid this, please make sure that you have specified a valid shipping address, and all your payment information is correct before placing your order. One of our staff members will contact you by e-mail if a problem arises from an order.

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Q: Where is my tracking number?

A: Upon placing an order, we will send you an e-mail confirming your order number. When the order is shipped, you will receive another e-mail containing shipping confirmation and tracking number(s).

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Q: How will my order(s) be shipped?

A: FREE shipping orders (USA) are shipped via USPS or UPS. The choice of carrier will depend on the size of your order. Most single item orders are shipped via USPS, while larger orders are shipped via UPS.

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Q: When can I expect my order(s) to arrive?

A: A delivery confirmation number or tracking number will be sent to you by e-mail as soon as your order leaves our warehouse. Shipments within the USA usually take 1-5 business days to arrive after the order has left our warehouse. Orders sent to Canada usually take 6-10 days, but may be delayed due to customs. Please be aware that delays caused by customs are out of our control. Shipping timeframes outside of USA and Canada may vary. Please contact your local post office for more information.

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Q: Do you ship internationally?

A: We ship to most parts of the world with a few exceptions. Due to the cost of international shipping, FREE shipping is only offered for orders shipped within the USA.

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Q: Do you ship to Canada?

A: Yes. We offer USPS First Class International and UPS Standard shipping to Canada. Orders from Canada usually take 6-10 business days to arrive.

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Q: My order hasn't arrived. What should I do?

A: There are times when an order may have been delivered to the wrong address or the wrong person. Please check with your household members, neighbors, or co-workers for your package. Also check your order confirmation e-mail to see if your shipping address is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the carrier (USPS or UPS) to get the status of your order.

If you still have not received your order after giving it some ample time to arrive, please contact us for assistance.

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Q: Can you ship to P.O. Box or APO/AE addresses?

A: Yes. P.O. Box and APO/AE orders are shipped via USPS.

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Q: Can I pick up my order from your location?

A: Unfortunately, we do not offer order pick-up.

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INSTALLATION

Q: How do I install TechSkin?

A: Instructions are included in every package of TechSkin. You may also click here for online instructions on how to install TechSkin.

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Q: Is it safe to install TechSkin on my gadget or device?

A: Proper installation of TechSkin is fairly safe and easy. The film material itself does not pose any harm to your gadget or device. Following the installation instructions carefully and using common sense can avoid the risk of damaging your device. Do not install a dripping wet film or apply liquid directly on your device. A thin amount of moisture on the film is all what is needed during the installation process.

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Q: I can't get my TechSkin to stick on the corners. What should I do?

A: Try waiting for a few minutes to let TechSkin's adhesive side to partly dry. This makes the adhesive side become more tacky and allow it to stick on the corners. TIP: you can also try "palming" the corner - holding the corner film in place with the meat of your palm for a minute or two until it dries in place.

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Q: How do I install the small pieces of TechSkin (ie. wheel cover, etc.)?

A: With moist fingers, pickup the small piece and moisten it. If the piece is too moist, it may not stick as well. If this is the case, please be patient and wait for the piece to partly dry to make it tackier, then try sticking it again.

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Q: How long do I have if I want to remove TechSkin and reinstall it?

A: Within 3-5 minutes after installation. Please remember that Skin Armor's adhesive side becomes more tacky as it dries. Since it's possible that you might not get it right the first time (improper alignment, huge air-bubble, lint or dust caught underneath, etc.), remove the film within the given timeframe, preferably with wet fingers, and reapply as usual.

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PAYMENT & ORDERING

Q: What payment methods does Skinomi.com accept?

A: Skinomi.com accepts all major credit cards: Visa, Mastercard, American Express, and Discover. Your credit card is not charged until we process and ship out your order. Paypal, checks, and money orders are also welcome. If paying by check or money order, please contact Customer Service at customerservice@skinomi.com to make arrangements. All checks must clear before your order is processed.

Skinomi does not currently accept international credit cards or money orders.

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Q: Do you accept Paypal?

A: Yes. We certainly welcome Paypal orders.

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Q: Your shopping cart won't process my order even with all the correct information. What should I do?

A: Make sure that you have enough funds/credit limit in your account before placing an order. Also, try contacting your credit card bank and verify that the address they have on file is correct. For your own safety, our check-out system requires a positive AVS match for the order to go through. AVS matches the billing address provided by the cardholder with the billing address on file with the bank that issued the card. If the AVS does not get a match, then the order will be rejected. This helps prevent unauthorized use of your credit card.

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Q: Will I be charged sales tax?

A: Customers are NOT charged sales tax unless the order is shipped to an address in California. Residents outside of the USA must determine and pay any tax charged by customs. Skinomi.com does not collect or determine customs tax/duties, and it is the responsibility of the customer.

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RETURNS

Q: What is Skinomi.com's return policy?

A: Customer satisfaction is our top-most priority. Skinomi.com offers a 30-Day Money Back Guarantee on all our products for any reason, as long as the item is returned within 30 days from the date the item is received. Items must be returned with the original packaging and order invoice.

Orders can be returned for a refund of the purchase amount minus a minimum of $2.95 restocking fee within the 30-day period.

The customer is responsible for all shipping costs related to returning the item back to Skinomi.com. Please take note that we are located in Los Angeles, California. We recommend that customers use traceable services when returning items. We are not responsible for packages lost by the shipping carrier used to return the item.

** The 30-day money back guarantee only apply to purchases made from Skinomi.com. If you purchased your Skinomi product from a different retailer, please adhere to their own return policies.

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Q: How does my order qualify for a return?

A: All items purchased from Skinomi.com qualify for a return for any reason within 30 days from the date the items are received. Shipping and handling charges are non-refundable. Please see the return policy above for details.

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Q: How do I return an item?

A: Please follow the instructions below to return an item under the 30-Day Money Back Guarantee:

1. Read the Return Policy carefully and make sure your item qualifies for return.
2. Make a copy of your original invoice and write the reason for return.
3. Pack the item, including its original packaging and order invoice, as described in the Return Policy.
4. Verify that the item being returned, original packaging, and order invoice are all included and send to:

Skinomi, LLC.
ATTN: Customer Service
1653 W. 2nd Street, Bldg. E
Pomona, CA 91766

After receiving the returned item(s), we will verify it's contents, and credit the amount to your credit card less the non-refundable shipping and handling fees. Please allow up to 14 days after shipping the item back for the refund to appear on your credit card account. If you have not received an e-mail confirming your refund after 14 days, please contact customerservice@skinomi.com.

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LIFETIME REPLACEMENT

Q: What is Skinomi.com's Lifetime Replacement Guarantee?

A: The purchase of any Skinomi product including TechSkin and DesignSkin film includes a lifetime replacement guarantee. Yes, you read it right! We are confident that Skinomi products are the toughest and the only film protector you'll ever need. If ever a properly installed TechSkin is scratched, torn, or damaged, just send it back with your proof of purchase and original packaging, and we'll replace it only for the cost of shipping and handling.

We want our customers to be fully satisfied with their purchases. Purchasing one TechSkin and properly installing it to protect a particular device is all you'll ever need. We are sure that TechSkin is the toughest, most durable film protector you'll find in the market. If it ever fails to do its job, then we'll replace it. It's that simple.

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Q: How do I qualify for a replacement?

A: Our Lifetime Replacement Guarantee applies to any properly installed TechSkin™ film that have become scratched, torn, or damaged while protecting your device.

** The replacement guarantee does not cover silicone cases, installation errors including air bubbles, dust or dirt caught underneath the TechSkin, and improper alignment of the film on your device. Please follow the installation instructions carefully when applying TechSkin.

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Q: How do I get a replacement?

US Residents: You can request a replacement by following the instructions below:

Step 1: Complete and submit the Warranty Replacement Form
Fill out and submit the Warranty Replacement Form which can be found at http://www.skinomi.com/warranty.html


When you submit your request, you will need to provide the following information in the "Comment" section before submitting the form:

1. Your Name
2. Device Manufacturer/Model
3. SKU Number (Item #)

Step 2: Shipping your replacement
Upon receipt of your Warranty Replacement Form, we will ship your replacement item via USPS First Class. If we need additional information we will contact you either via e-mail or telephone. 

Step 3: Send back the original
Once you receive your replacement, please send back your original Skinomi item and include the invoice/order number. If you do not send back the original product, the item will be void of the Liftetime Replacement Guarantee and the item will not qualify for any future replacements. Return your original Skinomi product to:

Skinomi, LLC.
ATTN: Product Replacement
1653 W. 2nd Street, Bldg. E
Pomona, CA 91766

International Customers: Please follow the steps below to receive your replacement:

Step 1: Add the Skinomi Screen Protector/ Full body Replacement to the cart
Please follow this link to the Skinomi Screen Protector/ Full body Replacement and add the item to your shopping cart. Follow the checkout process and select an international shipping method for the replacement.


Note that although your replacement is free, we do charge for international shipping.
View our current shipping rates by following this link Skinomi Shipping.


When you submit your order, you will need to provide the following information in the "Comments" section before checking out:

1. Your Name
2. Device Manufacturer/Model
3. SKU Number (Item #)
4. Order Number

Step 2: Shipping your replacement
Upon receipt of your order for either the screen protector or the full body replacement, we will charge your credit card the international shipping fees, and ship the replacement.

Step 3: Send back the original
Once you receive your replacement, please send back your original Skinomi item and include the invoice/order number. If you do not send back the original product, the item will be void of the Liftetime Replacement Guarantee and the item will not qualify for any future replacements. Return your original Skinomi product to:

Skinomi, LLC.
ATTN: Product Replacement
1653 W. 2nd Street, Bldg. E
Pomona, CA 91766

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Q: Why do I need to send the original back?

A: Not sending the original back after receiving your replacement voids the Lifetime Replacement Guarantee for that item and will be disqualified for future replacements.

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Q: Why does my screen protector have cutouts or holes?

A: The cutouts in the TechSkin™ screen protectors are to preserve the functionality of your phone. There are also certain sensors and front-facing cameras that might not work if something is covering it, which would lead your phone's sensors to malfunction.

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